Refund policy

The Kaur Co. Return & Refund Policy

We want you to love your purchase from The Kaur Co.! However, because our products are made-to-order just for you, we have a specific policy for returns and refunds.

Damaged or Defective Items:
We stand behind the quality of our products. If your item arrives damaged or has a printing defect, please contact us 7 days of receiving your order. Include your order number and photos of the issue, and we will gladly send a replacement or issue a full refund.

Wrong or Incorrect Items:
We sincerely apologize if you received the wrong item. Please contact us within 7 days of delivery with your order number and a photo of the item you received. We will send the correct item as soon as possible.

Returns for Change of Mind:
Due to the custom, print-on-demand nature of our products, we **do not accept** returns, exchanges, or provide refunds for items you simply change your mind about, ordered in the wrong size, or if the color appears slightly different on your screen.

How to Request a Return/Refund:
To start a request for a damaged or incorrect item, please email us with your name, order number, and a detailed description (with photos) of the issue.

Please Note:
*   You are responsible for the original shipping costs, which are non-refundable.
*   This policy does not affect your statutory rights.